issue

Perhaps two to three times per week I will receive a phone call from a prospective client who tells me that he or she "did not want to involve a lawyer" but because a claim representative was rude to them, he or she felt there was no option but to retain a lawyer. This never ceases to amaze me, and I know that I am not the only lawyer who encounters this situation on a regular basis. It is particularly startling to me because the vast majority of people I speak with simply want to be treated fairly following an accident.